ITgma CRM solutions and services help you achieve your vision for complete CRM transformation
Whether you want to automate your sales, marketing or customer support processes - we’ve got it all
covered
SALES. MAKE IT WORK
ITgmaCRM stimulates active selling and meaningful treatment of information, rather than just filling
your system with data.
Devote your full attention to the most important deals in your pipeline, nurture your Accounts
and exceed your sales targets.
Social media fuels sales, so keep up with your contacts on LinkedIn, Facebook or Twitter.
Encourage your sales force to use the social CRM capabilities and refine the interaction using
your CRM as a central social hub.
Sell from home, your office, or anywhere in between, using the mobile app.
SUPPORT. MAKE IT MATTER
Grow a thriving base of satisfied customers by providing your customer service agents with the
right software to gain customer insight, respond to every case, and apply their expertise to
the fullest.
Generate cases through your web site, online profile, email or phone. Encourage your agents
to use the corporate social media profiles as a Customer Care spot. Build and maintain a comprehensive
knowledge base and rely on the contributions of your colleagues to achieve a single goal: delivering
resourceful service across all channels.
Leave customers impressed with personalized care and attention, and morph your company approach
into highly customer-centric.
MARKETING. MAKE IT COUNT
Orchestrate multi-channel campaigns and improve your strategy. Understand the customer journey
without logging into multiple products and see what works best and where to invest next.
Home in on untapped opportunities. Forecast who needs what and what is more convenient for your
existing customers using the eligibility targeting engine, and implement effective cross sell
and upsell campaigns to favor your marketing plan.
Continually breathe freshness into your brand identity. Send convenient marketing content and
keep customers reminded of you.
SugarCRM puts user first and achieves top rank on usability.-- Forrester
Visionaries are ahead of most potential competitors in delivering innovative products and/or delivery models. They anticipate emerging/changing sales needs, and move the market ahead into-- Gartner
areas where it hasn't yet been.
PLATFORM. MAKE THE RIGHT CHOICE
SugarCRM is a visionary CRM system trusted by millions worldwide in various industries.
The platform accommodates a high number of specific business process-steps across an entire
organization, which makes it a practical choice for companies who require agility and affordability.
Built and designed to run in modern SOA-based environments, SugarCRM users benefit from seamless
integrations with other enterprise systems.
With its robust customization and configuration capabilities and highest marks on ease of use,
SugarCRM outshines the rest of the players on the CRM market.
ADVANCED CRM. MAKE IT WORK YOUR WAY
Get more business customers by automating every single B2B sales activity.
Create custom and standard offers, set bundling rules and product relationships, and follow the
full life-cycle of a corporate customer from pre-sales stage to ongoing opportunities to leverage
the selling potential of your company.
Precise pricing, combined with dynamic workflows and fast approvals improve the negotiation abilities
of your sales force.
Configure Price Quote with ease. From an application you’ll love.
Are you one of the performance-driven managers? Learn how to get the most out of your team by measuring
the achievements vs. targets in real-time, remodeling rewards and bonuses, and incentivizing the
profitable attitude and actions.
Rekindle the appetite for winning customers, rebel against routine. Tactfully combine targets
with your team’s talents and sugar that up with fun to boost productivity.
Enhance the effectiveness of your offer for broadband, TV, cloud, prepaid or postpaid packages. With
more than eighty business processes fully covered, we created a complete carrier-class CRM solution
tailored to the business specifics of Communications Service Providers.
ITgma’s extensive expertise in Telecom CRM has translated into a tool for automation of the sales,
marketing, customer care and point-of-sale practices, probing deeply into the complexity of promotions,
subsidies, segmentation, and subscriber and product hierarchies.
Enrich each entity across your CRM with data from other BSS systems. The solution’s high architectural
flexibility enables impeccable integration with any Telco-grade infrastructure.
SERVICES. MAKE IT A SUCCESS
PROFESSIONAL SERVICES
Drive success by understanding and improving the way your business interacts with your customers. The
holistic approach of ITgma’s consultants will help you refine your processes and revive your business.
The diversity of our professional services also covers CRM implementation, integration, data migration
and testing, where each stage can be treated as a separate project. Add our CRM expertise and resource
capacities to any project phase and feel the freedom of focusing solely on your strategy.
SUPPORT
Maintain business continuity by ensuring your CRM operations run uninterrupted. Safely rely on our support
center staff so you can achieve true 24/7 uptime and reach new levels of system efficiency.
To accommodate your specific needs, we offer flexible models of Service Level Agreement (SLA) whereby
the access to our CRM support specialists is customized as per your requirement. All you need to do
is take care of your business and leave the work to us.
